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778-910-2726

778-653-9700

101-10626 City Pkwy Surrey

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You and your family might be eligible for the new government dental plan | visit page or call us or fill the form to find out.​   

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New Patient Information at City Parkway Dental — Surrey, BC

Starting with a new dentist brings up a lot of questions. What should you bring? How does billing work? Will it feel right for your family? This page answers all of that so your first visit feels easy before you even walk through the door.

At City Parkway Dental, we welcome patients of every age — from toddlers to grandparents — and we take care to make every visit as comfortable as possible from the moment you arrive.

What to Expect at Your First Visit

Your first appointment is about getting to know you and making sure your care fits your needs. Here is what that looks like, step by step.

Step 1: A Warm Welcome

Our front desk team will greet you and help you finish any remaining intake paperwork. If you completed the new patient form online ahead of time, this part moves quickly.

Step 2: Health History Review

We take a few minutes to go through your dental and medical history — any sensitivities, medications, or concerns you want us to know about. There are no wrong answers. The more you share, the better we can look after you.

Step 3: Examination and X-Rays

Your dentist will do a thorough exam of your teeth, gums, and mouth. X-rays are typically taken at a first visit to give us a clear baseline. We explain everything we find in plain language — no jargon, no guesswork.

Step 4: Cleaning

A professional cleaning removes the plaque and tartar buildup that regular brushing cannot reach. Our hygienists are gentle and will check in with you throughout.

Step 5: Your Treatment Plan and Next Steps

If any treatment is recommended, we walk you through it clearly before anything gets scheduled. You receive a written estimate so you know exactly what to expect. No surprises.

Most first visits take between 60 and 90 minutes, depending on your needs.

What to Bring

To keep things moving smoothly, bring the following:

If you have dental anxiety or specific concerns, mention them when you book. We have options to help, including sedation dentistry for patients who need extra support.

Direct Insurance Billing — We Handle the Paperwork

We bill most major insurance providers directly, which means no claim forms for you and no waiting on reimbursements. We work with providers including:

Just hand us your insurance card when you arrive and we take it from there. You only pay your portion, if any, at the time of your visit.

Canadian Dental Care Plan (CDCP)

We welcome patients covered under the Canadian Dental Care Plan. If you qualify for federal dental coverage through the CDCP, our team can walk you through how your benefits apply to your care. Visit our CDCP page on the website for details, or ask us when you book.

Fees and Pricing — Clear Before You Commit

Our fees follow the 2026 British Columbia Dental Association fee guide. Before any treatment begins, you receive a written estimate. You know the cost before we proceed — no hidden costs, no last-minute surprises.

If you have questions about what a specific service costs, just ask. Our team is happy to walk you through it.

Flexible Payment Plans

If treatment goes beyond what your insurance covers, payment plans are available. We want cost to be manageable, not a barrier. Ask our front desk team about your options when you book or at your first visit.

Your New Patient Gift — A Free Philips Sonicare Toothbrush

Every new patient who comes in for their first exam and cleaning receives a free Philips Sonicare toothbrush. It is our way of saying welcome — and sending you home with a great tool to keep your smile healthy between visits.

Children Are Welcome Here

We see patients of all ages, including young children at their very first dental visit. Our team knows how to make appointments calm and positive for kids — we explain things in a way that makes sense to them and move at a pace they are comfortable with.

If your little one is nervous, that is completely normal. We are patient, gentle, and good at helping kids feel at ease.

Anxious About the Dentist?

Dental anxiety is more common than most people realize, and you do not have to push through it on your own. We offer sedation dentistry for patients who need a little extra help relaxing during their appointment. Just let us know when you book and we will make sure your visit is as comfortable as possible. 

Dental Emergencies

Dealing with a toothache, a broken tooth, or another urgent issue? Contact us as soon as you can and we will do our best to see you quickly. Our team is calm, focused, and ready to help you understand your options and get the care you need.

How to Book Your First Appointment

Booking is simple:

New patients are always welcome. Whether you are booking for yourself, your child, or your whole family, we are ready to take care of you.

Frequently Asked Questions

What should I bring to my first dental appointment at City Parkway Dental?

Bring your dental insurance card, a valid photo ID, and a list of any medications you are currently taking. Dental records from a previous clinic are helpful but not required. You can also complete the new patient intake form online before your visit to save time when you arrive.

How long does a first dental visit take?

Most first appointments take between 60 and 90 minutes. That includes a health history review, a full examination, X-rays, and a professional cleaning. If additional treatment is recommended, we discuss it and provide a written estimate before scheduling anything further.

Do you bill my insurance directly?

Yes. We bill most major insurance providers directly, including Pacific Blue Cross, Sun Life, Manulife, Great-West Life, and Blue Cross. Bring your insurance card and we handle the claim. You only pay your portion at the time of your visit.

Do you accept the Canadian Dental Care Plan (CDCP)?

Yes, we welcome patients covered under the Canadian Dental Care Plan. Our team can explain how your CDCP benefits apply to your specific treatment. You can also find more information on the CDCP page at cityparkwaydental.com

Do you see children?

Absolutely. We see patients of all ages, including young children at their very first dental visit. Our team is experienced with kids and creates a gentle, calm environment. Bringing children in early helps build positive dental habits that last

What if I have a dental emergency?

Call us at 778-653-9700 as soon as possible. We do our best to see emergency patients quickly. Whether it is a toothache, a chipped tooth, or something else urgent, our team will help you understand your options and get you seen promptly.

Are payment plans available?

Yes. If treatment costs go beyond your insurance coverage, flexible payment plans are available. Ask our front desk team about your options when you book or at your first visit

Ready to Get Started?

our first visit at City Parkway Dental is a chance to get to know us, get a clear picture of your oral health, and leave with a plan you feel good about — plus a free Philips Sonicare toothbrush.
 
e are welcoming new patients in Surrey right now. Book your first appointment online or call us at 778-653-9700.