You and your family might be eligible for the new government dental plan | visit page or call us or fill the form to find out.​   

What Direct Billing Actually Means for You

Direct billing means we submit your insurance claim on your behalf at the time of your appointment. You don't fill out forms, mail anything in, or wait weeks for a reimbursement cheque to show up.

Here's how it works in practice:

1. You share your insurance details when you book or arrive — your group number, member ID, and the name of your provider.
2. We submit the claim electronically to your insurance company during or right after your appointment.
3. Your insurer confirms what they'll cover.
4. You pay only your portion— whatever your plan doesn't cover — before you leave.

That's the whole process. No forms to take home, no receipts to chase down, no waiting on a reimbursement.

Insurance Providers We Work With

We direct bill most major Canadian insurance providers, including:

• Pacific Blue Cross
• Sun Life Financial
• Manulife
• Great-West Life (Canada Life)
• Desjardins
• Chamber of Commerce Group Insurance Plans

If your coverage is through a provider not listed here, reach out before your appointment and we'll confirm whether we can bill them directly. In most cases, we can.

The Canadian Dental Care Plan (CDCP) — 2026 Updates

The Canadian Dental Care Plan is a federal program that helps eligible Canadians who don't have private dental insurance access care at reduced or no out-of-pocket cost.

City Parkway Dental participates in the CDCP. We have a dedicated page on our website with details on eligibility and how the plan works at our clinic.

Who Is Eligible in 2026

Eligibility is based on adjusted family net income and whether you have access to private dental insurance. As of 2026, the plan covers Canadian residents who:

• Do not have access to private dental insurance
• Have an adjusted family net income below $90,000 per year
• Are enrolled through Service Canada

Applications for the 2026–2027 benefit year are currently open. If you haven't enrolled yet and think you may qualify, you can apply through your My Service Canada Account or by calling Service Canada directly.

What CDCP Covers at Our Clinic

Coverage varies depending on your income bracket and the specific services you need. When you book, let our team know you're a CDCP participant. We'll verify your coverage and walk you through what's included before any treatment begins.

What to Bring to Your Appointment

To process your claim without any delays, bring the following: 

• Your insurance card or benefits booklet (digital or physical)
• Your group plan number and member ID
• Your employer or benefits provider name, if you're unsure of the provider
• Your CDCP participant number, if applicable

New patients can also complete their intake form online before arriving — it saves time at the front desk and makes check-in much smoother.

What If Insurance Doesn't Cover Everything?

Most dental plans cover a percentage of each service rather than the full amount. Routine cleanings and exams typically have higher coverage rates, while cosmetic or restorative treatments may be covered at a lower percentage — or not at all, depending on your plan.

If your insurance covers only part of a treatment, you pay the remaining balance on the day of your appointment. We'll always let you know what to expect before we move forward with anything. 

Flexible Payment Options

We offer flexible payment plans for treatments that aren't fully covered by insurance. If you'd like to spread out the cost, just ask our front desk team when you book. We'd rather help you plan ahead than have cost get in the way of care. 

Families With Children — Insurance and Kids' Dental Care

Managing dental coverage for the whole family can get complicated quickly, especially when children are on a separate benefit or covered under a different plan than the adults.

At City Parkway Dental, we see patients of every age under one roof. That means your child's appointment and your own can often be scheduled on the same day, and we handle the billing for each family member separately — no need to coordinate between multiple clinics.

Direct Billing for Children's Dental

We direct bill for children's appointments the same way we do for adults. If your child is covered under your group plan, bring their member information and we'll submit the claim on their behalf.

If your child qualifies for the CDCP, we accept that coverage for pediatric appointments as well. Our team is familiar with the plan's requirements for younger patients and will make the process as straightforward as possible for you.

A Comfortable Experience for Kids

Beyond the billing, our clinic is set up to be a genuinely welcoming place for children. We explain what's happening in plain language, work at a pace that suits your child, and take the time to make the visit easy — for them and for you.

How to Know What Your Insurance Covers Before Your Appointment

The most reliable way to understand your coverage is to call the member services number on the back of your insurance card before your visit. Ask specifically about:

• Coverage percentages for exams and cleanings
• Coverage for any specific treatment your dentist has recommended
• Whether a predetermination (pre-approval) is required for larger procedures

Our front desk team is happy to help you figure out what questions to ask your insurer. We can't access your plan details directly, but we can point you in the right direction.

New Patients at City Parkway Dental

If you're new to our clinic, you're very welcome here. New patients who come in for their first exam and cleaning receive afree Philips Sonicare toothbrush— our way of saying hello and making your first visit a little more worthwhile.

We're accepting new patients of all ages, including families, and we'll make sure your first experience with us is smooth from the moment you book.

Book Your Appointment

Ready to get started? Book online at cityparkwaydental.com or call us at 778-653-9700. Let us know your insurance provider when you book and we'll take care of the rest.